Blue Personal Objects

Three real-life examples of digital workers


Digital workers, or robots, find application in various corporate functions. They help streamline processes, provide better service and free up employees’ capacity for productive work. Business managers and owners find creative applications for robots, but if you are new to software robotization, you might find it difficult to generate your own ideas and come up with solutions which make sense for your company.

Below we would like to present three specific examples of digital workers which we have built for our clients, which help demonstrate the capabilities of robots.

Submitting border crossing notifications

Since Brexit, in order for a truck to cross the border to and from the UK, it requires a so-called Goods Movement Reference (GMR) number. Applying for this number is a process which needs to be repeated for every crossing, takes 3-5 mins to complete and often needs to be done by dispatchers at inconvenient hours.

In total, about 2 million trucks cross the channel each year, which costs freight forwarders estimated 130,000 hours in GMR work alone.

F-ONE has created a digital worker that takes care of this task. It knows which documents and data are required to complete the GMR application and accepts them per email from dispatchers and directly from the Transport Management System of the client. It then fills our the government application form and returns the confirmation, bringing the total time investment by dispatchers down to almost zero.

Digital worker is keeping track of submitted documents. He knows if some documents are still missing and sends friendly reminders to the responsible colleagues, to make sure the GMR application is submitted in time.

This robot can be integrated into the TMS as well as work directly with other digital workers capturing orders, preparing customs declarations, booking delivery windows and ferries, optimizing routes, predicting ETA and resting times and communicating with clients.

Processing incoming supplier invoices
F-ONE Case Studies - Invoice - EN.png

Incoming invoice processing has to be done by every company, capturing, validating and inserting hundreds and thousands of invoices per month. While outgoing invoicing is commonly automated, it is much more difficult to achieve with incoming invoices due to their different formats and layouts, the fact that many invoices are still sent per post, and potential financial risks resulting from mistakes.

An F-ONE digital worker is coming to help. It captures data from scanned or digitally produced invoices, validates it against PO and goods delivery data and enters them into the system.

This robot can work directly with other digital workers overseeing supply levels, generating procurement orders, monitoring order confirmations, capturing delivery notes, and matching bank payments.

Capturing freight orders in Transport Management System
F-ONE Case Studies - Orders - EN.png

Order capture is often made by dispatchers, costing them a significant share of their workday. This time expenditure is essentially driven by the recording of orders that come in by email. While many companies have reached some success in automating order intake, this typically requires cooperation with the client, which is difficult with some of the clients.

F-ONE digital worker helps solve this challenge by extracting information from PDF, Excel and email orders, validating it against master data already in the system, and entering them into TMS for further scheduling.

This robot can cooperate directly with other digital workers booking delivery time slots, finding additional LTL loads on the spot market, calculating ETA, communicating with the ramp and providing transport documentation to the client.

What next?

Digital workers, just as their human colleagues, can be very flexible to match specific requirements of the business. We would be happy to discuss yours - drop us a note!


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