Abstract Architecture

F-ONE process digitalization approach compared to
writing your own scripts

Case study

Some limitations of script-based automations

You have come up with a clever way to automate a task in your company (be that order fulfillment, customer inquiry, invoice processing, employee onboarding or anything else).

That process already involves an IT system, and you speak to your IT specialist about it. They suggest writing a dedicated program, a script or a batch file, to automate some parts of this process. After a week or two of development time the script is ready, you can trigger it manually or it runs automatically at a certain time. Sounds like a pragmatic solution?

Scripting is probably the oldest form of task automation. It gets the job done, but it also lacks important functionality which makes true process automation possible. 

Most importantly, the logic of the automation is hard-coded into the program, which makes it difficult for business users to understand, discuss and optimize. This naturally limits the applicability of scripts to narrow tasks. 

There is no good way to create a knowledge base around custom scripts. If using a BPMN process model would provide visual representation understood by business users and the management alike, a collection of scripts would not make much sense to anyone outside the IT department. 

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If something goes wrong, custom scripts typically lack any error-handling capabilities. Similar to RPA bots, they also lack memory, which makes them unsuitable for long-running processes. Only in the case of a custom script, the only remedy typically available to the business user is going to the IT specialist for help, because scripts lack the graphical interface understandable to a non-technical user. 

Finally, the scalability of script automations is very limited. Dedicated process automation tools can be scaled quickly to accommodate larger process volumes, whereas scripts lack the queue management capabilities necessary to make it possible.  

F-ONE way of process automation offers a future-proof system for scalable automation

As opposed to just writing a piece of code to automate a task, we suggest a best-practice, enterprise-grade approach to process automation. Our process automation framework is transparent, scalable, reliable and useful across departments. 

For companies that take process automation seriously, it should be obvious that an automation strategy cannot rely on isolated task automations scattered across the organization. 

We are here to help you

The way from scattered scripts towards a structured process automation framework is not as difficult as it might appear. Please get in touch to discuss your ideas and requirements and we will be happy to support you on your process digitalization journey.